Over charged / No feedback

I have been enquiring about my bill since 20 November 2015. Case: ***0<br> <br> My issues are:<br> -Telkom representative sold me the R99 month to month based on normal process at that time<br> -Telkom representatives then informed me after I had laid a complaint and had paid two payments that they were only notified of the end of promotion AFTER I had agreed to and paid the first R99.<br> -Why am I the client being punished for the lack of communication between Telkom and their staff?<br> -I am now forced to pay an amount which I did not agree to.<br> -All I got from the manager was that the promotion had ended so that's why I am being charged the higher amount. When I told him I was not satisfied as Telkom is at fault he said he will take it up and get back to me. I am still waiting.<br> <br> 20 January 2016, Two months since I opened my complaint and Telkom is continuing to ***** money from my account as I DID NOT AGREE to the current deduction amount.<br> <br> I will not cancel my contract to satisfy Telkom as I the client am not at fault.<br> I want to be charged what was originally agreed.<br> <br> I have received ********** service from Telkom management, Call Centre and billing representatives<br> <br> Fuming client