Over charged my first bill and taking forever to re-pay

<p>I had a contract with Telkom since 2014, of which I donot complain, and on the 2016 it came to an end And I decided to upgrade and Take a new contract. To My suprise the first bill that gone thru was over, way much over, without admin fee they deducted 450 for Migration of which I didnt migrate anything, I called and they promised me the back office will contact me for this, I mean I have logged this case ********** 5 on the 26 of October and I keep on calling almost every week , Callcenter agents keep on updating the case and tell me they will escalate it or send an email to the person who is handing a case, until today the 12-11-2016 ia, still waiting. it was easy for them to scoop that amount but when they have to call me back and pay back they are nowhere to be found they keep telling me, the back office will get back to you. what was done for migration? I didnt migrate anything. how ever even to call and explain what the hell they did for migration, i mean!! I wouldnt reccomend telkom to anyone when it comes to this service, sucs.</p>