KC
Kyle C

1 reviews | Active since Nov 2015

20 Nov 2015, 09:38

Over Charged Me And I Never Knew!

I Have been with Telkom for about a year now, I have been on the 4mb/s ADSL Line Uncapped and have been paying R800 p/m incl. Line rental. <br> <br> Due to the service being really bad, connection really slow and the price being way over what it should be I recently app**** to Web Africa to change over. I app**** for a 10mb ADSL uncapped, for R900 p/m. (R100 more than Telkom's 4mb deal).<br> <br> To my surprise Web Africa responded saying I can only get 2mb in my area. Which means TELKOM has been charging me for a 4mb when in actual fact I have only been on a 2mb cap.<br> <br> THIS IS PATHETIC! I AM A GAMER WHO NEEDS FAST INTERNET TO PLAY ONLINE, the fact that web africa notified me in seconds that I can get only 2mb in my area but TELKOM has kept me paying a 4mb for a year is disgraceful!!! I Want my money back! <br> <br> PLease do not waist your time with Telkom, all they want is your money, once they have it you are *****ED!!!

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Replies (1)
Telkom
Telkom's reply20 Nov 2015, 10:02
Official
Hello KOWEN031,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM169705.

We apologise for any inconvenience caused.

Kind Regards,
Colleen
Telkom Social Media Team