ML
Morgane L

1 reviews | Active since May 2014

20 Oct 2015, 13:26

Over-charged & **** to

I have been over-charged and **** to by the call center with regards to my account.<br> <br> In August the bill I received was almost double my usual monthly fee for internet and I was told that Telkom was having billing issues and that I should not pay and would not have my line suspended as consequence. <br> <br> My line WAS suspended the following month and I had to pay a large amount of money (about 3 months worth of internet) to get my line unsuspected. This months bill was also high - which I later found out was because I was charged to get my line un-suspended. <br> <br> Every time I call in I am given a different story - I am tired of calling in and being **** to. I want my money back and for my contract to be cancelled at the end of this year. <br> <br> You can view my full detailed complaint here: https://goo.gl/lSEKI4<br> <br> If you have trouble believing any of this - please review your recorded phone calls. Something I have asked multiple times.

0
Replies (1)
Telkom
Telkom's reply20 Oct 2015, 14:14
Official
Hello MorganeLx,

We certainly understand the frustration and acknowledge your query.

Kindly note we have escalated your query with our Billing Team.
An investigation into the incident is currently underway and feedback will follow.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is SM159008.

Regards
Frank
Social Media Team
***
081 180