Over charged!!!!

At this point Telkom does not even deserve a one star. You guys have been charging me penalty fees saying there insufficient funds in my account when there was clearly money for you to debit. Now you telling me about a penalty fee in July that only appeared in the September invoice? Make that make sense. You’ve been robbing me and I wasn’t even aware until now. Youre quick to block a person but take forever with investigations into your faulty system. You say your statements are generated on the first of every month but I only receive it on the 8th with the incorrect amount. Being a good person that I am I even make contact with your rude consultants to clarify YOUR system mistake. I expect answers and solutions! I’ve been in contact with Aphiwe Gwanya and sent her/him all the screenshots and statements that she request.