LM
Lusanda M

1 reviews | Active since Oct 2016

12 Dec 2016, 22:01

OVER CHARGED AS PER NORMAL AND POOR SERVICE

<p>I honestly regrer the day I signed a contract with telkom ,I don't know if they not well organized or unprofessional in what they do ,this morning 12/12/2016 I received a message from nudebt saying I have 72 hrs to pay R1375 if not it will remain negatively on the credit bureaus I don't know how its possible to owe such money when I phone Telkom people they say everything is all up to date on their side ,what is so difficult to inform nudebt that my account is up to date and they should stop harassing me with all this nonsense,,again your billing department is not really doing their work ,I phone this morning and Ishmael said I should ignore the message and everything is all fine by their side,I phoned a 100 time's for this one day they put me through to nudebt I explained to nudebt everything they said no there's nothing they can do Telkom must sort me out ,I phone Telkom ,they say no nudebt is supposed to help me ,really what is that?please resolved the matter because 15th December my credit record will be bad for something I didn't even do ,I think you guys are really unfair if it was you that had such issue you would've wanted it to be sorted out please take good care of your clients than you would get less complaints,</p> <p>Thanks </p> <p>Lusanda</p> <p>********** 94</p>

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Replies (1)
Telkom
Telkom's reply13 Dec 2016, 11:25
Official

Thank you for your post.

As per our telephonic conversation, please be advised that your query has been sent to our Accounts Team.

Your reference number is ***7.

We apologise for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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