over charged and refuse to refund

<p>telkom called me to renew my cell contract which i did telephonically and they delivered my phone...i was very specific when i asked about extra charges and was tokd that there are none except prorata and current month to which i agreed. my first statement came through and was charged all sorts of extras such as migration penalties etc so i phoned telkom accounts who said that it will be refunded before my debit goes off and i was emailed a reference. the dedit went off and they took that full amount. i then posted on telkoms facebook page and was assured that it would be resolved and would be contacted by their page administator and still wasnt and posted many times and was told the same. i eventually had to take time off from work which means no pay for that time, use my petrol and pay for parking to go stand in a long line at the telkom store in midlands mall pmb, whike waiting in the line i posted again on telkoms facebook page and was demanding immediate cancellation. the response was that we are just a call centre, referring to the accounts call centre and their facebook page. after eventually getting to the front the lady who assisted was supposed to sort and get back to me which till now is not done and telkom is taking their next billing and still no refund. all the time my moelney is collecting interest in telkoms account and on top of it i must lose income and added expenses because telkom basically *****s from our accounts....taking unauthorised money is *****ing....so now i have to go again and take off, waste petrol and pay parking just to go fight and insult in the store in front of all customers + potential customers and cancel this contract and get my money back....i also need to now go through the inconvenience of contacting consumer affairs and consider going legal because it is my money and principal and claim on losses and expenses + interest. i would never recommend telkom to anyone.</p>