1 reviews | Active since Apr 2014
Over charged
<p>I have a problem with telkom which always over bills me every month and charge me for data I got free with the contract , I call every month just to enquire how much i should pay and they tell me didfferent stories always. I called them requesting for the 1 gig to be removed from my account and I was informed that it has been removed however it's not and I sill pay for it, I really don't know what i have to do now cause even their agents are just rude and clueless. Can i have someone who knows how to calculate and who knows their product very well to look at my account and please assist cause in all honesty I'm tired of fighting with telkom.</p>
Good day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Good day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Good Day
Hope the message finds you well and compliments of the new year .
This is in response to your billing dispute on service number ***
Please note that we have checked your account history and discovered that you are consistently charged for extra calls made to other networks with Cell C numbers accumulated the highest .You therefore not charged for data but rather voice calls usage.If you require the usage records , kindly contact 180 or correspond with our social media team via Facebook/Twitter.
It would be appreciated if you could convert your complaint to a complement upon a satisfactory resolution of the matter.
Regards
Telkom Social Media Team
Best regards,
Good Day
Hope the message finds you well and compliments of the new year .
This is in response to your billing dispute on service number ***
Please note that we have checked your account history and discovered that you are consistently charged for extra calls made to other networks with Cell C numbers accumulated the highest .You therefore not charged for data but rather voice calls usage.If you require the usage records , kindly contact 180 or correspond with our social media team via Facebook/Twitter.
It would be appreciated if you could convert your complaint to a complement upon a satisfactory resolution of the matter.
Regards
Telkom Social Media Team
Best regards,