SC
Stuart C
1 reviews | Active since Dec 2015
17 Dec 2015, 07:03
Over charged
July 2015 I migrated my DSL service to Telkom on the agreement that the service I was getting was faster and cheaper than what I had. Well it is faster but certainly not cheaper. Since the change I've been overcharged each month. In August I finally managed to get a refund only to be overcharged again since. The bill has not been corrected. Telkom now owe me about R2000 plus i expect to be compensated for the interest lost and effort I've endured trying to get this sorted out. This is simply one of many tweets SMS's and logged disputes I've actioned over the past months. I sincerely hope something cones of this.
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Replies (1)Telkom's replyOfficial
17 Dec 2015, 08:47Hello stuartchalmers,
Thank you for making contact with us.
Please be assured that this matter has been escalated, feedback will be provided.
Your reference number is SM179032
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated, feedback will be provided.
Your reference number is SM179032
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Best regards,
Telkom's reply17 Dec 2015, 08:47
Official
Hello stuartchalmers,
Thank you for making contact with us.
Please be assured that this matter has been escalated, feedback will be provided.
Your reference number is SM179032
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated, feedback will be provided.
Your reference number is SM179032
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Best regards,
