AS
Alesia S
1 reviews | Active since Mar 2018
06 Apr 2018, 11:53
Over charged
Telkom customer service is non-existent. I have a 5GB mobile data that is suppose too stop working when the 5GB is done. This month I am charged a R300 extra because I used more data than my 5GB. They are useless. If anyone is thinking of getting a contract with them, please don't :(
Helpful (0)
Replies (4)0
Replies (4)
Telkom's replyOfficial
25 Apr 2018, 08:47Good day Alesia.v.S,
Thank you for making contact with us.
I was unable to follow up on this query, as the affected no was not provided.
Please respond privately with the affected no, and we will look into this.
Your reference number AI***.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Telkom's reply25 Apr 2018, 08:47
Official
Good day Alesia.v.S,
Thank you for making contact with us.
I was unable to follow up on this query, as the affected no was not provided.
Please respond privately with the affected no, and we will look into this.
Your reference number AI***.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
AS
Alesia S's updateReviewer Update
25 Apr 2018, 11:01Hi Igsaan
The number is ***
I have had this contract for just over a year now. I have never had a problem with going over my limit, as I said above, if my 5GB was depleted it cut off. When I received my account statement this month, it showed I needed to pay just over R500. The reason being I went over my 5GB data limit.
I have Showmax as an add-on on my account, but that should put my monthly fee on R250. Not double. The answer I got from Telkom was to just set my spend limit.
No ons has answered me on my question "Where did the spend limit come from" and "When did my account get a spend limit". I never gave permission for my contract to be changed.
AS
Alesia S's update25 Apr 2018, 11:01
Reviewer Update
Hi Igsaan
The number is ***
I have had this contract for just over a year now. I have never had a problem with going over my limit, as I said above, if my 5GB was depleted it cut off. When I received my account statement this month, it showed I needed to pay just over R500. The reason being I went over my 5GB data limit.
I have Showmax as an add-on on my account, but that should put my monthly fee on R250. Not double. The answer I got from Telkom was to just set my spend limit.
No ons has answered me on my question "Where did the spend limit come from" and "When did my account get a spend limit". I never gave permission for my contract to be changed.
Telkom's replyOfficial
15 Jun 2018, 14:06Hi Alesia ,
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that your spend limit has been set to 50 on the number in question.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply15 Jun 2018, 14:06
Official
Hi Alesia ,
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that your spend limit has been set to 50 on the number in question.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
AS
Alesia S's updateReviewer Update
18 Jun 2018, 07:55It still does not explain why I have a spend limit. For the past 1 and a half years of having the contract, when my 5GB data bundle is depleted the internet stopped working. Now there is a spend limit and I can go over my 5GB. I had no prior warning of this or have I given consent for my contract to be changed.
AS
Alesia S's update18 Jun 2018, 07:55
Reviewer Update
It still does not explain why I have a spend limit. For the past 1 and a half years of having the contract, when my 5GB data bundle is depleted the internet stopped working. Now there is a spend limit and I can go over my 5GB. I had no prior warning of this or have I given consent for my contract to be changed.