1 reviews | Active since Feb 2017
over charge and then they disappear
<p>i have been with Telkom for years now and just before my WiFi bundle contract with Telkom expired somone from SellDirect phoned with an amazing offer... which never transpired. they deducted migration fee's etc off my bank account which i kept reversing (must say that Telkom was quite tenacious and kept trying from different acouunts) I eventually get a response from Portia Calata at Sell Direct saying that i was Erroneously charged in error and that she will sort this out- I never heard back from her - this was on the 28th of November 2016. I have had no response from her since then. in Feb 2017 Telkom deducted the over charge from my invoices but i now have to pay for a service which i havent used since November 2016. I refuse to pay for this - not one person has tried to make contact with me since this whole thing started.</p> <p>I am sending the Huawei device back to the CT office or dropping it off at my nearest Telkom store TODAY - and if I get bad credit because of this i will be taking this further.</p>
hi Keagan,
thank you so much- i am just frustrated now as i havent used the service since novmber 2016 and you guys are expecting me to pay R1800 + for it - which i refuse to pay.
i dont mind paying the monthly service fee that was agreed upon - R299 - but i will pay that once all is cleared and i start using the service again.
also i am sorry to have to do it here but i have been in contact with Telkom (phone and physically in store) and they just shrug their shoulders saying its not their issue i need to take it up with Sell Direct... not sure if you have ever had to deal with Sell Direct but its like swallowing razor blades.
is there anyway we can move my account back with you guys completely and i have nothing to do with Sell Direct? if no, then i rather want to cancel that contract and start fresh with you guys.
i am worried about getting a bad credit rating because of their uselessness!
thank you
hi Keagan,
thank you so much- i am just frustrated now as i havent used the service since novmber 2016 and you guys are expecting me to pay R1800 + for it - which i refuse to pay.
i dont mind paying the monthly service fee that was agreed upon - R299 - but i will pay that once all is cleared and i start using the service again.
also i am sorry to have to do it here but i have been in contact with Telkom (phone and physically in store) and they just shrug their shoulders saying its not their issue i need to take it up with Sell Direct... not sure if you have ever had to deal with Sell Direct but its like swallowing razor blades.
is there anyway we can move my account back with you guys completely and i have nothing to do with Sell Direct? if no, then i rather want to cancel that contract and start fresh with you guys.
i am worried about getting a bad credit rating because of their uselessness!
thank you
Good day Ilane ,
Your query has been logged and sent to Sell Direct Team for assistance, case number ***3.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Ilane ,
Your query has been logged and sent to Sell Direct Team for assistance, case number ***3.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Hi Busi and Launa, what are the next steps here? I see that it has been logged to SellDirect but they are useless - they do not get back to you. i have been trying since november 2016 and i still have nothing back from them.
Hi Busi and Launa, what are the next steps here? I see that it has been logged to SellDirect but they are useless - they do not get back to you. i have been trying since november 2016 and i still have nothing back from them.
Hi Team Telkom
as of today (4 weeks after you logged a call with the throroughly useless SellDirect) i have had no response. which i could have told you as they are washing their hands of this now - they told me telephonically that this is a Telkom matter and not theirs as they have rectified the over charge with you guys.
I want my contract cancelled and any outstanding money you think is owed to you BY ME - can be collected by SellDirect. i have not used this service since last year and therefore will not be paying anything. I want it cancelled and removed off of my credit profile today still.
i am printint out all the communication and dropping off the Huawei device at my closest Telkom store.
My lawyer will be in contact with you and i will also be laying a complaint at the ombudsman.
this is ridiculous - not one person from either company has tried to make contact with me telephonically or reached out apart from the Telkom social team.
I am not standing for this as i have been a loyal customer and i know my consumer rights.
i want this rectified TODAY!
Hi Team Telkom
as of today (4 weeks after you logged a call with the throroughly useless SellDirect) i have had no response. which i could have told you as they are washing their hands of this now - they told me telephonically that this is a Telkom matter and not theirs as they have rectified the over charge with you guys.
I want my contract cancelled and any outstanding money you think is owed to you BY ME - can be collected by SellDirect. i have not used this service since last year and therefore will not be paying anything. I want it cancelled and removed off of my credit profile today still.
i am printint out all the communication and dropping off the Huawei device at my closest Telkom store.
My lawyer will be in contact with you and i will also be laying a complaint at the ombudsman.
this is ridiculous - not one person from either company has tried to make contact with me telephonically or reached out apart from the Telkom social team.
I am not standing for this as i have been a loyal customer and i know my consumer rights.
i want this rectified TODAY!
i have even given you guys the option of clearing my balance to R0.00 so i can then start using the service again but still nothing so NOW I WANT NOTHING TO DO WITH EITHER COMPANY.
I NEED THIS SORTED OUT TODAY.
i have even given you guys the option of clearing my balance to R0.00 so i can then start using the service again but still nothing so NOW I WANT NOTHING TO DO WITH EITHER COMPANY.
I NEED THIS SORTED OUT TODAY.