Over Charge and no Refunde TWICE

Last month my Telkom account had a extra data bundle added which i never requested. I hello petered twice and only a month and a half later did i only receive feedback. Now the same thing has happened to my fiance now and month later once again all i get is telkom agents telling me they will send a email as no one has tended to the case....this gets told to me every single day...then i get a hello peter response saying they will reach and and no one does. This is ***** and i will contact legal and take this much further. I want a solution right now and my money refunded else i will go ahead with legal action...*** i want a phone call and my money sent back immediatly. In the last 2 months telkom has over charged between me and my fiance an extra 2000 rand which i need to live...I am waiting TODAY! Do not email me i want a phone call