Over-charge
<p>I have a contract with Telkom Mobile for R199 p/m. In the last 2 months, my bill has been around R700. When I queried this, I was told that I qualify for an additional R500 once my data package runs out. Is this not against the CPA to give Customers credit when they don't request it? I feel highly cheated and would like Telkom to reverse this!</p>
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
27 Jun 2017, 08:38Hi Kofi,
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number: ***1
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply27 Jun 2017, 08:38
Official
Hi Kofi,
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number: ***1
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
's updateReviewer Update
27 Jun 2017, 16:35I was hoping that the Billing Team would call today. I am travelling out of the country and returning on the weekend. Could you please ensure they call me on Monday 3 July?
's update27 Jun 2017, 16:35
Reviewer Update
I was hoping that the Billing Team would call today. I am travelling out of the country and returning on the weekend. Could you please ensure they call me on Monday 3 July?