Over Charge

In the month of August i phoned in to request that i would like to upgrade my 2mb line to a 10mb line as a special was running that month. Not think that i would have to test the speed i left it as the internet was significantly faster than what I had in the past. But in September I decided to check the speed and saw that i was only reaching roughly 6mb. I phone in to request a call out and they sent a technician out to check the line. The technician checked the exchange and got back to me and I quote "you are to far from the exchange you will never be able to get 10mb of speed. Why did they sell you this package"

I phoned telkom to get them to downgrade me to a speed that i am able to achieve and correct the amount being billed. On the 4th of October I was billed for a 10mb line and some pro-rata of some for for the amount of R991.39. If i recall correctly the 10mb special was for R700 which i should also not paid as I cannot reach 10mb's of speed. I downgraded to a speed of 4mb's as that was the only option i had with was for R599. I understand that statements have already been processed so i requested a refund or a credit to be passed.

Now this month on the 4th of November I have been billed R401 again. I should of had a credit reflect on my account for the time that I was charge for something that I could not achieve, thus this months payment was not supposed to go through. But here I am having a debit order go off every month and not receiving a refund of any sort.

People budget their months in advance and here you are just taking money left right and center while not processing refunds or credits. I am so cross right now i could cancel my contract with you and move else where.