OVER CHARGE

Every month I have not paid more than R150, (R150 is what I can afford to pay) so this month, they debited R941.90 from my account, I logged a query and a very helpful consultant assisted me who said okay he sees that it is a error on their side and I will be refunded within 76 hours, I left it for 2 weeks, no money paid back. I phoned again and a rude consultant then said '' its 9 days'' as if normal people know that 76 hours is actually 8.5 working hours per day, and gives you 9 + days, okay again not a problem. now again I phoned and this lady helps me and says yes its been paid to your account, not my bank account, they load a credit. so Sorry for you we have taken your bread money for the month, but lucky you, you wont need to pay for a few months now. Then she says but the credit covers your R600 and something for this month! OMFW have this then NOT been sorted?! so this month AGAIN my statement is R600+. and a new credit will again be logged! so TELKOM can take as much money as they want from my bank account, then keep on loading credits. I WANT MY MONEY BACK AND ACCOUNT FIXED! Or I will CANCEL it and you can sue me for the handsets money, I will CREDIT you. #****ED OFF!