nB
natasha B
1 reviews | Active since Nov 2010
03 Feb 2015, 13:48
over charched
I HAVE BEEN OVER CHARGED ON MY TELKOM ACCOUNT, MY SERVICES WERE NOT WORKING FOR ALMOST THE ENTIRE DECEMBER 2014 THEN I GET SLAPPED WITH A FAT BILL I CALL TO ENQUIRE AND WAS TOLD IN MARCH I WILL BE CREDITED!!! NOT WORKING IN DECEMBER OVER CHARGEEDE IN JANUARY AND TO BE CREDITED IN MARCH PAYMENT...******* , Y DO THEY NOT BILL A PERSON CORRECLY. WE WORK HARD TO PAY OUR BILLS AND THEN WE ARE ****** ON TOP OF IT BY TELKOM...I AM VERY UNHAPPY AND I WANT TO CANCEL MY SERVICES!!!
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Telkom's replyOfficial
05 Feb 2015, 13:31Hello tash18,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM86012.
We apologise for any inconvenience caused.
Kind regards
Zulfah Johaadien
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM86012.
We apologise for any inconvenience caused.
Kind regards
Zulfah Johaadien
Telkom Social Media Team
Best regards,
Telkom's reply05 Feb 2015, 13:31
Official
Hello tash18,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM86012.
We apologise for any inconvenience caused.
Kind regards
Zulfah Johaadien
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM86012.
We apologise for any inconvenience caused.
Kind regards
Zulfah Johaadien
Telkom Social Media Team
Best regards,