Over billing three months in a row for three different accounts

Dear Telkom...

I recently took a adsl with you guys and was billed for a period before installation! I laid a dispute and over a month later still no response... I call your call center agents who most unhelpful and on two occasions I was told that my dispute was escalated and a superior will call me... Still waiting?!

A month ago a TV lit box was delivered after I collected a lit box from your telkom store, the kit box was immediately returned to the store yet a month later here I am being billed over R1000 rand for a returned item, so again a dispute has been laid because it can not be solved before my debit... So I call the unhelpful call center agents some more, and it's too soon for a response? Hello! Telkom makes an error but still I must face the wrath of it?!

So here I am with my October cellphone bill and after emailing gin insurance about 4 times and even getting help from the most helpful telkom employee ever (since the call center agents are useless to the core) a nice employee from your Bluff store also emailed to cancel my old insurance, mind you I initially canceled in August! I understood the 30 days cancelation policy so let the fact that I needed to pay in September slide but now to be billed again in October is ridiculous!

I am tired of you have high call volumes, high disputes volumes and what not! If you have high volumes you need to increase your employees so that you can provide good service to your customers or DO NOT TAKE ON SO MUCH OF CUSTOMERS! It's really frustrating that so many mistakes are made in your offi e yet you take FOREVER to correct it and the customer suffers?! I'm honestly regretting ever signing up with Telkom based on poor service, incompentent call center agents and no urgency in sorting out your mistakes! I call the insurance and they tell me my insurance was never canceled they can cancel it now and I will need to pay October and November! So I ask to speak to a manager because this isn't my fault and here they go I. Hold for 15 minutes and still no manager!