TH
Tanya H
1 reviews | Active since Sept 2017
10 Sept 2017, 23:08
OVER BILLING, NO INVOICE, NO CUSTOMER SERVICE = THEFT
Dear Telkom Please provide invoice for exact amount of R1200 debited as per below reference or return funds asap. Standard Bank: Debit Order R1200.00 TELKOM
TELK ********** 25C170; from ***. 2017-08-25 Query? ********** 107 Sent from my Sony Xperia(tm) smartphone
I have called and emailed telkom mobile weekly since April and not even managers have been of any assistance.
Please resolve soonest.
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Tanya H's updateReviewer Update
14 Sept 2017, 09:03AI **********
Someone called, she would not let me email her all the details and said she needs to obtain all the details so I asked to hold and she put me on hold, it took too long so I put down, please may I follow up as it really is so simple and considering I have already been waiting months.
See another message this morning
Dear Customer, we have noticed that your Telkom Mobile account is overdue, which is due to non-payment or a payment being declined by your bank. Kindly make a payment within 48 hours to prevent the interruption of your service. Please call our call centre on 081 180 and quote reference ********** 25 with payment details.
TH
Tanya H's update14 Sept 2017, 09:03
Reviewer Update
AI **********
Someone called, she would not let me email her all the details and said she needs to obtain all the details so I asked to hold and she put me on hold, it took too long so I put down, please may I follow up as it really is so simple and considering I have already been waiting months.
See another message this morning
Dear Customer, we have noticed that your Telkom Mobile account is overdue, which is due to non-payment or a payment being declined by your bank. Kindly make a payment within 48 hours to prevent the interruption of your service. Please call our call centre on 081 180 and quote reference ********** 25 with payment details.