Over-billing by Telkom

<p>I took out a cellphone contract with Telkom in March this year. for the first few months they did not debit the amount agreed upon until they started debiting large amounts in June. at enquiring, I was told one debit order had bounced and therefore the amount debited from my account was an accumulation of how much I owed them from March till August. I found myself owing an amount of R627 in total which was transefered to Nudebt late August/early September. Come September they still took R834 from my account (R627 + Sept bill). Since then I have tried to get the money paid back into my account, needless to say all my efforts have failed and nobody even bothers to call me back and give me feedback on the case.</p> <p>The latest note on my case, which is case number ********** 9, was made on the 5th of November on that I would get a refund no later that 10 working days and just like that the case was closed. but having thoroughly checked my account statements, no money came in from Telkom at all. And what makes me even more angry is that they even had the audacity to debit cash from my account just last week when they haven't given me back what is due to me.</p> <p>If there is a way to terminate this contract then I will gladly take it because Telkom Mobile has been nothing but rude and unprofessional towards me.</p>