OVER BILLING AND REFUSAL TO CREDIT ME

Good day<br> <br> Or at least it must be on your side. On the 1st of every month, a debit order goes off my account as per usual for the past three years I've had a contract with you, but on the 1st of March 2016, I was billed R100 more (contract:***).<br> I have been trying to get your assistance in re-imbursing me the excess amount you charged me without any success. Your call centre agents are the most pathetic as they lie through their teeth and make promises they cannot fulfill.<br> I also requested that you refund me the amount of R24.49 on contract ***, but still no success.<br> The total due to me is R124.49.<br> I work very hard for my money AND therfore do not appreciate this kind of incompetence and inconvenience on your part. I WANT MY MONEY!!<br> <br> I am very disappointed by your service and I find myself complaining about it every year. Why can you not do right by the customers who do right by you??????