Hellopeter
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1 reviews | Active since May 2017

07 May 2017, 22:13

Over billing

<p>Since Sept last year when I took a deal with Telkom, for R 138 a month has turned into a nightmare. After several conversations, emails, walk in center, cases registered, they still went and took an amount of R 552 from my account... Double charging me for items I never received. At one stage they owed me R 1200.. Not including the latest payment.. They don't seem to hear me. This is far beyond understanding now. I want to know when are Xtra lines going to be canceled and when a I going to be reimbursed. </p>

0
Replies (3)
Telkom
Telkom's reply08 May 2017, 14:26
Official

HI chu-chu-juanita-fourie

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team

Best regards,

's update10 May 2017, 20:47
Reviewer Update

Thank you for the investigation ordered... I really need an answer/solution to this problem not later than the end if the month. And I need to know when am I going to reimburse for over billing, since Sept 2016...

Telkom
Telkom's reply13 Jun 2017, 10:39
Official

Hi

We are sorry for the inconvenience caused.

Please be advised that your query has been escalated and feedback will be communicated.

Regards

Thabiso

Telkom Social Media Team.

Best regards,