over billing

i called into to telkom call center to query my December billing where as telkom double billed me for there own good , I spoke a lady by the name of Fortunate she advised me that because i was double billed in December they would not bill me for January on the 25th Jan telkom then billed me again which the 25th is not even my debt date i called in the morning and spoke to Chanique she then seen that Telkom over billed and they to refund me my money she logged a case for me *** and told me it take 72hrs to be resolved and someone address my case and will be in touch , i called again yesterday and spoke to Ronny he told me i was given false information the case take 72 working hours and 21days to get my refund its been long over due i am still waiting for someone to get back to in regards to what is happening with my money, its easy for telkom to take there clients money but a hassle for them to pay them back.<br> <br> i am very unhappy with the service that telkom call center agents have provided me with ive been a loyal client for 4years and it had to leads to this, all i want is my money back because i have been battling with telkom for 2months now.<br>