PM
Phiwe M
1 reviews | Active since Nov 2013
07 May 2018, 13:58
OVER-BILLING!!!
I am supposed to pay R369,00 on the router and data deal that I have with you. For the month of May 2018, I am being billed R374,30. This is completely unacceptable! Why have I not been called to communicate what happened to the account. Please fix the billing because this is not what I signed a contract for! This cannot even be assumed to be a VAT change issue because the change in VAT would not have this effect. I think this is an attempt to rip customers off. I wonder how your other customers are being affected by this and how must EXTRA you will be making from us without our knowledge!
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Telkom's replyOfficial
21 May 2018, 09:27Hi
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,
Telkom's reply21 May 2018, 09:27
Official
Hi
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,