1 reviews | Active since Aug 2012
Over Billing
In December 2014 I went out of budle on my wifi 3G contract with Telkom Mobile. End of Jan 15 I paid and instraucted the call centre to disable the out of bundle option on my line. I recieved verbal and email confirmation that this was implemted. It is now June 2015 and I am still getting billed R600 pm for what is supposed to be R159 pm for 3G? I have tried all avenues, customer service centre, escallation, billing, fourways mall store (where i signed up ). please disable out of bundle and REFUND me my money.<br> <br> Some of the evidence below:<br> <br> case number:***6<br> <br> Telkom case number ***7<br> <br> Order ***6A was successfully submitted<br> Siphosihle Sithole (S) <br> Please note that your spend limit is decreased to R0.00.<br> Starting from the month of may you will not be able to use anything above your subscribed resources.<br> <br> Affected Number: ***<br>
Thank you for your post.
Please be advised that we have sent you an email.
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Regards,
William Letwaba
Social Media Team
Thank you for your post.
Please be advised that we have sent you an email.
Your social media reference number is SM115087
We apologize for any inconvenience caused.
Regards,
William Letwaba
Social Media Team
