Over billed by Telkom, and no one can help!

Good day,

Last year I contacted Telkom to install a Fiber connection to my home, the first installment for the Fiber line as per my invoice was on the 05 July 2018, on the invoice are amounts that telkom has failed to explain the reason for, one of which was an amount for R1872.53.

As per the invoice there are multiple charges for Data on this account, both for my old adsl package (which was meant to have been cancelled) and for the new package.

I have queried this with Telkom multiple times and no one can tell me why this is the the case. My bill for July was R3 314.42, way over the amount I was supposed to pay for a 10 meg line with 100GB soft cap.

I was also not supposed to be charged for any installation or routers, I had a dispute open for this, I have found this process very frustrating.

The amount under the R1872,53 shows I was billed multiple times for the 100 GB soft cap.

I also raised a dispute for this on the 30/11/2018.

I am very unhappy that no one has gotten back to me up until now and also no one has been able to help me resolve this issue.

As a pensioner this is a lot of money for me to pay.

Please can someone get back to me with regards to this.