mS
martin S

1 reviews | Active since Nov 2014

03 Nov 2015, 10:49

over billed

go<br> ood Day Martin<br> <br> <br> TIME / DATE 09:52 Tue 29 Sep PERSON RESPONSIBLE accounts<br> CUSTOMER martin steenkamp CELL NUMBER ***<br> EMAIL ADDRESS [Email Removed] ACCOUNT NUMBER ***<br> USERNAME mandog TOTAL REPORTS 0<br> 8<br> INCIDENT Tue 29 Sep View all reports by user<br> good day<br> <br> I took out a contract for my son and was told there will not be additional charges the contract is<br> R350 per month.<br> kindly have these charges refunded and confirm that there will not be additional charges generated<br> on this contract<br> <br> now there are additional charges of below<br> <br> Usage Fees<br> Data R 122.00<br> Subtotal (Usage Fees) VAT included at 14% R 122.00<br> Other<br> Once-off Internet Bundle R 78.00<br> Subtotal (Other) VAT included at 14% R 78.00<br> <br> account details are as follows below<br> <br> Account no ***<br> Service ref ***<br> Invoice no ***<br> Invo<br> Add a new Telkom Report<br> Inappropriate report? <br> Back<br> SUPPLIER'S RESPONSE Telkom Time and Date 12:56:57 | Mon 26 Oct 15<br> Hello mandog,<br> <br> Thank you for making contact with us again<br> <br> This response serves as confirmation that your query has been received. We will provide feedback as soon as possible.<br> <br> We do apologize for any inconvenience w

0
Replies (1)
Telkom
Telkom's reply03 Nov 2015, 11:30
Official
Hello mandog,

Thank you for allowing us the opportunity to assist further on your query.

Kindly note that this matter is currently being investigated and feedback will follow.

Your reference number is SM150245.

We sincerely apologise for the inconvenience.

Kind Regards,
Zulfah
Telkom Social Media Team

Best regards,