1 reviews | Active since Mar 2018
I took up a contract on the 28th of December and the consultant informed me I was gonna be pro -ratted and first month which was Jan I was charged R1149 if not more with some change and I has asked for the 1GB contract which is R600 and second month the same thing happened and we on the 3rd month and I'm being charged R1,998.94 this month which is March. I called the call Centre in Jan and they said its capped to what I asked co the first consultant didn't cap and now I'm paying more than I agreed on from the first day. I'm so unhappy , angry and disappointed in their service .
Hi Nokuthula28,
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards:
Garreth
Telkom Social Media Team
Best regards,
Hi Nokuthula28,
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards:
Garreth
Telkom Social Media Team
Best regards,
Hi Nokuthula ,
Thank you for getting in touch with us, we apologise for the late response.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number: ***8
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi Nokuthula ,
Thank you for getting in touch with us, we apologise for the late response.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number: ***8
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
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