AM
Ashley M
1 reviews | Active since Aug 2013
21 Feb 2018, 17:09
Over billed
I was overbilled 2 months in a row and when I called the call centre was told my query will be resolved within 72 hours that was on the 8 February and 3 weeks later nothing was done till today. I have been calling them ever since and was told it will be resolved but still no results.
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Replies (2)
Telkom's replyOfficial
22 Mar 2018, 08:11Good Day
Thank you for allowing us the opportunity to assist further on your query.
An agent will be assigned to further investigate and assist in this matter.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply22 Mar 2018, 08:11
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
An agent will be assigned to further investigate and assist in this matter.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
AM
Ashley M's updateReviewer Update
22 Mar 2018, 09:32Good day , The number in question is ***
AM
Ashley M's update22 Mar 2018, 09:32
Reviewer Update
Good day , The number in question is ***