DS
Donovan S

1 reviews | Active since Mar 2011

04 May 2015, 12:50

Over an 1hr waiting to get through!! No answer!

I want to cancel my telkom account and the only way seems to be by calling 10210.<br> <br> Then when you enter your 10 digit number it says it's not a valid phone number...the one you gave me!!!!<br> <br> Eventually worked round that and managed to get hold of someone after 45 min who said they would put me through to the cancellation dept! Another waiting session! Eventually gave up.<br> <br> I have being trying to cancel for days now! Now to wait for the automated Hello Peter response!<br> <br> Seems like this is a common issue....Are they in essence not *****ing from the public who can't close accounts....Might be worth speaking to my legal team!<br> <br>

0
Replies (1)
Telkom
Telkom's reply04 May 2015, 13:23
Official
Hello donovansey,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Retentions Team for further assistance with your cancellation request.
Your reference number is SM108132.

Regards,
Busi Tshabangu
Telkom Social Media Team
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