Over a year to get a service cancelled

As good as Telkom may be in some areas, when it comes to cancellation of services one no longers needs they are absolutely disgraceful. In April 2022 I logged a call for Telkom to resolve a long outstanding issue. There were usage charges on my account for a Smart One Rate simcard *** that I had cancelled in February 2021 on case no.***6 . It is now July 2022 and this issue STILL hasn't been resolved, I am still awaiting my refund. Even though I received confirmation of cancellation over a year ago, this had not been actioned and I was charged tha monthly subscription fee of around R 58 and for March, April & May it was being **********ly used and I was advised to get an affidavit to this effect. In the same call I was told that someone would contact me to give me the email address to send the relevant documentation to, I never got the call and was also informed that the cancellations team was only an outbound call centre and I couldn't reach them. It took two attempts to finally get the simcard cancelled. Eventually after the third time I got to email the documentation to a consultant on 23 June 2021 who ensured that they were sent to the back office for the new, third case number ***7 to be resolved. I was assured that this would be treated as urgent since I had been trying, with very little help from Telkom, since April 2021 to get this resolved. I called Telkom yesterday and was told that the case was still within the turnaround time, which the consultant refused to give me and that I should just be patient (for who knows how long) until I receive an SMS to call them for the outcome as to whether or not I will be refunded.

When will this looong outstanding issue be resolved?!