over a week with no reply

I sent a support ticket after trying to get through to the call center but giving up after waiting endlessly only to be dropped from the call time and again.<br> <br> Here is my support ticket number: <br> [Support #693344] AutoReply: DSL Support Centre<br> <br> I sent that ticket last week Thursday (30th April). <br> <br> This is what i require and is available in my original request: <br> <br> Hi there, i'd like to upgrade my line from 4mb to 8mb. I have already done the upgrade with my ISP. The landline DSL number in question is: ***<br> Please call me back on my cell phone provided.