Over a Week to solve a landline fault!

<p>My refernce no. is : 92366</p> <p> </p> <p>Does it really take 10 days to send out a technician to fix a landline fault?? This has not been the first time either. The last fault took 19 days to solve!!</p> <p> </p> <p>And nothing on your website about customer service or a contact number. Just a do it yourself page to fix it yourself! Surely Telkom takes enough money from us to afford a customer service department to solve these issues! Not ask the customer to fix it themselves. </p> <p> </p> <p>Pathetic. I expect a real valid response to my complaint and logged fault, not an automated response!!</p>