Over a week and still waiting for line and internet to be fixed

<p>I logged a fault with Telkom last week on the 30th of November. Up to now 6th of December the fault has not been resolved. I have phoned or chatted to telkom consultants more than 10 times during this period and i keep being sent from pillar to post. First off i was told a technician came to my house and there was no-one which is a lie because I work from home, now i phone and they tell me its a ground fault and needs to be fixed from the exchange! Can someone who know what they are doing please assist me. This service is really pathetic. You are really frustrating a loyal customer telkom!! My ref is 971CTK011216 and escalation ref 935925 or 925935</p>