CS
Carmen S

1 reviews | Active since Feb 2012

05 Mar 2015, 10:37

Over a week and number still not ported

I am trying to get my number ported from Autopage to Telkom for over a week to no avail. Between Autopage and Telkom Mobile, I am not sure where the confusion is. Telkom Mobile has submitted my request twice now and it has come back rejected. I have been on the phone every day but still this has not been resolved. I am unable to use my new phone as the number porting has not been authorised. I am a previous Nashua Mobile customer who was migrated to Autopage late last year. What annoys me is that I don't get any feedback at all regarding the issues. I'm the one who is calling each and every day and sitting on the phone for hours trying to sort this out.<br> <br> Please can someone finalise this issue as this move to Telkom Mobile has become the most unpleasant experience ever.

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Replies (1)
Telkom
Telkom's reply05 Mar 2015, 13:56
Official
Hello Emma1974,

Thank you for making contact with us.

We tried contacting you with no luck.

An email was sent to you to regarding your port request query.

We do value your business and apologies for the experience.

Your reference number: SM94172.

Regards,
Boitumelo Makhongoana
Telkom Social Media Team