Over a month to get my line connected

Explain to me how can it take almost 2 months to get an already ADSL line that was disconnected, connected again? I got the sms 3 weeks prior that they would come and reconnect it on the 2nd of October just to have organise someone to be there and Telkom shining in their absence without so much as a notification that they aren't coming anymore? Then I phoned on the 5th of October and a very friendly guy ensured he has made notes of what happened and it will be escalated a.s.a.p. A week later...yup you guessed it, nothing. So again I make the 40min waiting period call to Telkom to have Jabulile Mabaso (if that's even her real name) tell me that there are no comments or notes and what exactly is it that I want done. After explaining everything again, she tells me she will personally phone me back with feedback from the technician. Luckily I didn't hold my breath. So again today I phone them and the operator has no idea what exactly it is that I want done cause \de system doesn't show anything". So are you using pencils and paper over there? Oh but at least their billing department works marvellous...I got billed for the time my line was disconnected. Do you want my business or not??"""