Over a month since installation line not working

I requested a telephone and adsl line to be installed into me new flat beginning of June, this was done and i was told by the technician that it was working. I checked the line a week later and it was not. I have been charged for last month and this month by Telkom but have not used the service once, i have reported the fault telephonically and online (26June) but nothing has been done, I dont know what to do anymore. The fault number is 547CRK260615. Please can somebody help me.