Over a Month's Wait for Repairs

My husband and I reported a fault in our line a month ago to Telkom. Since then, we have been visited by technicians when they have not phoned or have phoned, come around and then left when no one answered the door instead of phoning us. <br> <br> I have followed up once a week for the last month. We asked our fault to be escalated on Monday 2nd of March and the consultant failed to do so. After phoning again on Saturday 7th March, our complaint was allegedly escalated and someone would come to fix the line on Saturday or Sunday - still we have heard nothing.<br> <br> Shockingly poor service for paying customers - our account has never been in arrears. Moreover, having to use our cellphones to call your call centre because our landline isn't working (due to the fault) and spending hundreds more on airtime. <br> <br> Thank you Telkom - you have been so unhelpful and your service delivery has been disgusting.