Over a month notice given to move line,Telkom fail

I called Telkom on 22/01/2015 and logged a line move on the website. I was then called in Early feb to say my chosen date of 02/02/2015 was not available but then will do it on the 3rd. I confirmed. Today came around, nothing...So i visit the branch to find out whats going on. And surprise surprise they have no record of the line move or the technician coming today. They can see I placed the order but have just conveniently forgotten. The sooner we get someone else to move to in this country the better. My customers would leave my business If I operated in such a manner and I would have to close. Good Job Telkom !