OVER A MONTH LATER AND STILL WITHOUT MY PHONE

It is now over a month later and I still haven't had Telkom sort out the problem wrt no stock. However, I eventually found a handset I am happy with (without Telkom's help!!) and I am now waiting a week for the back office to approve it. After MANY calls from Friday - Sunday, I am told that firstly, the request was 'stuck in the system', then I was told that it had GONE TO THE INCORRECT DEPARTMENT and has only been received by the correct department on SUNDAY!!!<br> <br> I have 5 contracts with Telkom that ARE IN CREDIT BALANCE - so I cannot understand WHY A RENEWAL NEEDS TO BE REFERRED!!!!! <br> <br> The cherry on the top is the fact that Telkom asks the store to sort out the issue with me WHEN THE PROBLEM ISN'T WITH THE STORE BUT THE BACK OFFICE!!!<br> <br> PLEASE NOTE: I have still not heard from ANYONE at Telkom in this regard. I keep receiving an automated message saying someone will be in touch but a month later, I am still waiting.<br> <br> AMAZING how Telkom can call me to FIX A PROBLEM THAT HAS ALREADY BEEN FIXED BUT HAVE NOT ANSWER FOR THE ACTUAL PROBLEM!!!