Over a month and still no refund

Telkom mobile charged me penalties for cancelling my LTE contract. When I enquired, I was told that it was an error on their side and I would be refunded (This was at the end of Jan 2016). on the 02 Feb 2016 I was called to say that the refund was done and that I should check my account. I check and there was no refund in my bank account. Called back and after a week of calling, was told that the money was in my telkom mobile account (the one I cancelled). I asked for the money to be put into my bank account and was told that they would do that (09-Feb 2016). Kept following up and finally on 03-Mar-2016 was told that the money will be in my account on 07-Mar-2016. Called today 08-Mar-2016 because there was still no refund and was told the exact same line i've been fed from the start, \Your case is being attended to, please be patient\". <br> <br> It seems like Telkom mobile hires the most *********** staff or that they mess up so much that they have such a massive backlog of refunds to make that mine is very, very, very low down the list.<br> <br> Oh, and goodluck trying to speak to a manager. If the call is transferred, it goes dead, or there are no managers available, or they don't call you back."