Over a Month and my line is still not working

I logged a fault on the 29th of May 2015 to have my line fixed took me almost two weeks and spending hours on the phone to finally get three technicians out to my place. Just for them to tell me its my router, I then purchased a new router and still my line is unstable. Now for the last week my 10 mbps line is now syncing at 5 mbps and when I logged a fault for this on Wednesday with much reluctance from the call center operator <br> Call reference *** just to find out the fault was never logged. My line has not been working for the last month, I have spoken to more than 10 call center consultants and 7 or 8 supervisors that forever give me empty promises. I pay for a service that I'm just not getting. But when it comes to paying my account it better be done as soon as possible or I will be black listed but Telkom can drag their feet. Can someone please contact me to have this issue resolved and also to refund me money for a service that I have not been getting.