1 reviews | Active since Aug 2009
Over a Month and counting to Fix a Faulty ADSL Cable
<p>Fault number 190ATK111116. How long does it take for Telkom to fix a faulty line? Everytime a Technician is sent out, without warning and needs to be let in to the premises, they troubleshoot the same thing over and over again and come to the same conclusion - the cable needs to be replaced. 5 Techncian's who have been assigned this faulty know the cable needs to be replaced. When will the cable actually be replaced as this is the reason the ADSL and Phone Line is not working in 3 units! Mweb has been following up on my behalf with this issue and is having no luck. I want this issues fixed and sorted out before Thursday, 15th Dec, before offices close. This has been affecting my business and I refuse to pay for a service that I am not using due to faults Telkom does not want to fix!</p> <p>Seriously, change the faulty cable already! </p>
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Please be advised that this matter has been escalated to our Technical Team, feedback will be provided.
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Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be advised that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
