OVER A MONTH AND A HALD LATER AND NO RESOLUTION

I have had two contracts with Telkom Mobile, one a cellphone and the other a modem. After the contract was due for an upgrade, I advised the clerk at the Pinetown branch that I did not need a new contract as I would not be in the country later this year. <br> So she agreed to upgrade my cellphone contract to 5 GB on a MONTH-TO-MONTH basis and my modem would stay as a monthly contract with its respective 7.5 7.5 GB contract. However the clerk erroneously downgraded my modem to a 5 GB contract.<br> I have been to both the Pavilion and PInetown branches to cancel this \contract\" and no one can assist. I have called your call centre and have been constantly told that my query is in the wrong department.<br> Last week I spoke to a manager who promised that my query would be dealt with in 72 hours. Last night I call in only to be told that my query has since been closed due to \"insufficient information\". Just how useless are your employees? <br> What you are doing is ******* as I in no way agreed to be put onto another contract. I am fed up by Telkom's incompetence and demand that my query be resolved."