Over 7 days no response over mobile application

I app**** on the 9th of February via call centre agent for a S6 Samsung White .R399<br> I called last week and I was told my application was still in the credit vetting department. I was told the whole process takes & days its been over 7 days and no email has been a sent if it was approved or not. Their number *** is not going through. 10213 not going. This is horrible service I thought telkom was good I even changing my number and moving to Telkom. I've tried to chat via website an agent call Oscar Nene cut our chat. At least if I had feedback I would move on and apply at a better network provider.