Over 62 minutes to speak to consultant

Dear Telkom <br> <br> I find it unacceptable that in this day and age that I should wait for over an hour to speak to a consultant. As we speak, I am still waiting! In which universe it this an acceptable level of service? You make the accomplishment of a minor task a feat of heroism. Further you are costing me and by extension the economy, money, given that I must spend my time waiting to get a menial task done. As a proud South African, I am ashamed at your level of service in this matter. This ridiculous level of service is why we cannot attract business. <br> Do better! And yes... I'm still waiting, 1 hr and 16 min later...