Over 5 months and still no resolution to the damaged cabling

<p>Good Day and to whom it may concern</p> <p> </p> <p> </p> <p>I am not sure if this is the correct avenue to follow but out of pure frustration and anger, I am desperate to obtain some sort of result or at least voice my concerns to someone.</p> <p> </p> <p>In May 2016, the local council initiated a project of replacing high voltage electrical cabling. The process commenced by excavating the areas in front of my house and drive way in order to remove redundant cabling and finally installing the new cabling.</p> <p> </p> <p>During the excavation process, machinery such as TLB’s had to be used to dig trenches, resulting in the Telkom cabling being damaged ultimately rendering my service from Telkom (which I require for my internet etc) useless. </p> <p> </p> <p>This was duly flagged, however, a standoff between Telkom and the Contractor utilized by the Council as to who damaged the Telkom lines and of course, who would foot the bill ensued. Eventually, the Council requested that Telkom send in technicians or contractors to effect the necessary repairs or replacements as the trenching was still open, however, Telkom did not respond and no-one pitched up. The result was, the Council’s contractor had to move on with their project and rehabilitate in front of my house as promised, this was carried out and completed.</p> <p> </p> <p>We are now in October, Week 42 to be precise and no resolution has been reached to rectify this problem, that is over 5 months now, Telkom still have not rectified this problem. Almost two months ago, contractors arrived and cut the tar in my drive way in preparation for a potential repair, that is where things stopped, they have never returned, I now have driveway with lines cut in them and that is that.</p> <p> </p> <p>Telkom keep on issuing monthly messages stating a forecast date for the remedial work, but this never comes to fruition. Today was their latest deadline, and as predicted, nothing happened.</p> <p> </p> <p>I am tired of this nonsense and honestly do not see this problem being resolved this year at all.</p> <p> </p> <p>What can be done to get this resolved?</p> <p> </p> <p>Regards</p>