Over 4 weeks and still unable to complete a simswop

<p>On 23 August I requested a simswop at the Telkom store by ********** I received a new simcard but is was not activated. On 24 August I went to Telkom store by Centurion Mall and they provided a new simcard for the simswop but it was also not activated. On 9 Sep I logged a case with Telkom. No feedback or action taken to resolve issue. Contacted support 7 Oct to enquire, they are still unable to activate the simcard I received in store.</p> <p>How difficult is it to complete a simswop through Telkom? Will Telkom refund me for the period I was unable to use the service? </p> <p> </p> <p>Help!!! :(</p>