FW
Frans W
1 reviews | Active since Sept 2012
18 Feb 2015, 19:47
over 3 hours hold time in 2 days
I have been battling with my ADSL for the past couple of days.<br> I have tried calling telkom's 10210 number repeatedly and on 3 occasions held the call for over 40 minutes per call<br> The one time I actually got through after 35 minutes just to have the consultant put me on hold to disconnect me without a call back.<br> <br> PATHETIC!!!<br>
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Telkom's replyOfficial
18 Feb 2015, 21:01Hello frans.dewaal,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM77142.
We apologise for any inconvenience caused.
Kind regards
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM77142.
We apologise for any inconvenience caused.
Kind regards
Telkom Social Media Team
Telkom's reply18 Feb 2015, 21:01
Official
Hello frans.dewaal,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM77142.
We apologise for any inconvenience caused.
Kind regards
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM77142.
We apologise for any inconvenience caused.
Kind regards
Telkom Social Media Team