1 reviews | Active since Jan 2017

04 Jan 2017, 08:47

OVER 20 COMMUNICATIONS WITHOUT RESOLVE

<p>ENDLESS PROBLEMS WITH NO END INSIGHT!!! SEE TWEET HISTORY BELOW. I DON'T WANT UPGRADE AND I WANT TO BE PORTED TO PREPAID. 3 MONTHS AFTER MY TERMINATION OF CONTRACT AND I'M STILL BEING CHARGED.</p> <p> </p> <p>STARTED EARLY NOV 2016, STILL NOTHING DONE, 4 JAN 2017</p> <p> </p> <p>AdamGJhb 4 Jan 2017</p> <p>@TelkomZA Still no response or communication. Case number: ********** 0.^SN1. This has been for 3 MONTHS, UNFAIR CHARGES. Port my number!!!!!!!</p> <p> </p> <p>AdamGJhb 2 Jan 2017</p> <p>@TelkomZA This has been escalated before. How difficult can it be? You have charged me for 2 extra months!!!! This must surely be *******??</p> <p> </p> <p>AdamGJhb 28 Dec 2016</p> <p>@TelkomZA 16 requests and still waiting for Cellphone to be ported to prepaid. Case: ********** 0.^SN1</p> <p> </p> <p>AdamGJhb 5 Dec 2016</p> <p>@TelkomZA Today I got DM to confirm that a "new" request to port my cell to prepaid will be processed. I have requested this 7 times. TelkomZA 5 Dec 2016 DM Good day. We have logged a case for you, requesting the Cancellation team to migrate your number:0 to prepaid, feedback will be reverted. Case number: ********** 0.^SN1</p> <p> </p> <p>AdamG Jhb 24 Nov 2016</p> <p>DM @TelkomZA All personal details sent TelkomZA 24 Nov 2016 DM @AdamGJhb Hi, sorry for the delay please DM your ID number & contact so our team may follow-up & advise ^JD</p> <p> </p> <p>AdamGJhb 24 Nov 2016</p> <p>@TelkomZA You called 5x & now email about contract upgrade, 5x I stated NO UPGRADE,must become a prepaid sim.Customer care please sort out.</p>

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Replies (3)
Telkom
Telkom's reply04 Jan 2017, 15:24
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.

Your reference number is ***0.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Best regards,

's update05 Jan 2017, 20:59
Reviewer Update

Still haven't had feedback, not a phone call or anything other than your above response about it being escalated.

's update10 Jan 2017, 07:25
Reviewer Update

Still no response or solution to my problem.