Over 2 weeks to fix a known fault and NO feedback

Our adsl suddenly went down on the morning of 19 Nov. Thinking it might just be a temporary glitch, I left it until around 4 o'clock that afternoon to call in the fault, only to have noone pick up the call after 10mins of ringing. I called the next day and the call center lady discovered that my line had been crossed with someone else's line (fault found). She told me it could take longer than the 48hrs mentioned in the sms imI would receive, so I should give it at least e days. On the 23rd at 9:53am I received an sms to say a technician has been sent out etc etc. After nothing happenening by 4pm, I called to ask what was happening. And was told the technician is making his report and the repair will be made after the assessment. Great. I called everyday for 3 days after that, getting the exact same story. I asked to speak to someone in charge, several times, sorry not in or else in a meeting. I asked to be called back each time.... no response. Called again on the28th, 29th, 30th, 3rd only to get the exact same run around. Why is it taking over 14 days to fix a fault which was caused by THEIR technician who should know exactly where and when it happened. I am seriously ready to blow my top. I have been unable to conduct my business due to the adsl being down. Are they going to compensate me for half a month's loss of income???? I would rate 0 stars if i could